Vivo! Touch Two-Year Warranty & Customer Support Package
In-Person Service Visits, 24 Hour Telephone Support, & QuickSwap™ Repair Service
The Vivo! Touch colour label printer comes with a Two-Year Limited Warranty against defects in materials and workmanship, an uncommonly long warranted period in the printer industry, and also includes a Two-Year Customer Support Package. We provide this longer warranty and free support package because we want you to be assured that we will continue to support your Vivo! Touch long after buy it. QuickLabel Systems will not sell you a Vivo! Touch and then leave you to read a user manual and troubleshoot your own problems.
The Vivo! Touch Warranty & Customer Support Package Includes:
- Installation & Training Visit: When you buy a Vivo! Touch, one of our factory-trained specialists will come to your facility to set-up your label printer and train you to use it. We'll stay there with you until you are familiar with the operation of the printer and able to print your own labels.
- Two Additional In-Person Visits: In addition to the installation and training visit, the Vivo! Touch Warranty also provides you with up to two in-person visits per year to your facility by a factory-trained QuickLabel specialist. Further visits are available for a fee, should an unforeseen problem arise.
- QuickSwap™ Parts Repair and Replacement:You will also receive our QuickSwap™ Parts Repair and Replacement Service, under which we will ship you a replacement for any broken or defective part you made need, free of charge, as long as there has been no abuse or misuse. Please note that this excludes the toners, image drums, transfer belt, and fuser unit “wear part” supplies that are periodically replaced as a normal part of printing. These printing supplies and wear parts are replaced at a discounted rate under our Vivo! Touch MRC program.
- Unlimited Telephone Assistance:You receive unlimited telephone technical support via our 01628 668836 technical support telephone line. We make a QuickLabel factory-trained technical specialist available to speak with you personally, by telephone. When you telephone QuickLabel Systems after normal business hours, simply follow the prompts on our voicemail system to leave us a detailed message. A technician will return your call on the next business day. Of course, we also provide email technical support assistance.
- QuickLabel College: Your Vivo! Touch purchase includes free tuition for two individuals to attend QuickLabel College, a training course in advanced label printing topics and also a “refresher” training and “beginner's” label printer training for new operators. The course is held at our factory headquarters in West Warwick, RI USA. Attendees will also be able to tour our plants, and will see where their Vivo! Touch label printer and label printing supplies are made!
Note on Availability: The Vivo! Touch Two-Year Warranty is a manufacturer's warranty and is available worldwide. The Vivo! Touch Two-Year Customer Support Package is included with the purchase of a Vivo! Touch from QuickLabel Systems in the UK, France, Germany, Canada, and the USA. Outside of these regions, the Vivo! Touch is sold by one of QuickLabel’s Authorized Resellers, and Customer Support Package terms may vary.
